AI Employee · Restaurant Operations
Meet Victor, the AI Manager Built for Restaurants.
Victor answers the phone, takes reservations, syncs your floor, keeps an eye on ticket flow, and coordinates vendor orders — so your team can focus on guests in the room instead of admin in the back. Designed for independent restaurants and small groups.
Want the lighter, self-serve option? See how Victor compares to ScanPlate.io →
What Victor Handles
An Operator Built for the House
Victor takes the coordination overhead off your team — the phone, the book, the floor map, the vendor calls — so service stays sharp and your night runs smoother.
Reservations & Phone
Picks up inbound calls and reservation requests, books parties against your live availability, captures special-occasion notes, and handles cancellations and changes. Designed to cover the hours your host stand isn’t staffed.
Floor & Table Management
Tracks your floor map, party sizes, server assignments, and turn times. Surfaces upcoming pressure points (a 4-top stacking on the same server, a long-running table on a Friday), so your front-of-house can adjust before service breaks down.
Ticket Flow Awareness
Watches kitchen pace, ticket times, and comp/loss patterns through your POS. Flags slow tickets, repeated comps, or mis-fires. The goal is to give an owner real-time visibility into the line without standing on it.
Vendor & Supply Coordination
Tracks recurring vendor orders, flags low-stock or unusual usage, and queues invoices for owner approval. Designed so the chef stops being the de-facto purchasing manager and the owner stops chasing paper.
Guest Communications
Sends reservation confirmations, special-occasion reminders, follow-up notes, and loyalty triggers via text or email. Handles routine guest questions (hours, dietary, parking) so your host isn’t pulled away from the door.
Owner Briefing
Reports back each morning: covers from the previous night, revenue, no-shows, comp totals, and anything that needed a human decision. Designed so you can run the restaurant at a glance instead of from the back office at midnight.
How It Works
From Phone Ring to Booked Table — Without Pulling Your Host Off the Floor
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1
Connect Victor to Your Phone & POS
Forward your existing reservations line (or get a new local one). Stratos connects supported POS systems where available. Setup typically completed in 1–2 business days.
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2
Train Him on Your House
We onboard Victor with your menu, hours, reservation policies, brand voice, and floor map. He learns your specific quirks — the table that nobody likes, the section that breaks at 80% covers — instead of running a generic playbook.
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3
Victor Runs the Coordination
He handles inbound calls, the reservation book, guest comms, and a live view of the floor and ticket flow. Anything outside the playbook (VIP situations, complaints, special requests) escalates to the manager on shift.
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4
Stratos Monitors & Tunes
Victor is the managed tier — Stratos reviews real calls and ticket data weekly, tunes his playbook, and adjusts to your menu changes and seasonal patterns. You get a teammate that gets better over time, not a generic agent.
covers, ticket times, vendor queue
Pick Your Tier
Victor AI vs. ScanPlate.io
Same foundation, two ways to use it. ScanPlate is the lighter self-serve product. Victor is the full managed tier where Stratos handles setup, tuning, and ongoing oversight.
ScanPlate.io
The DIY platform for independent restaurants. You configure the AI features yourself, run the reservation book, and manage day-to-day. Lighter feature set, lower price, owner stays in the driver’s seat.
- · Self-managed AI agent & reservations
- · Core floor & ticket flow features
- · Best for: owner-operators who want to run the system
Coming Q4 2026 — join the early-access list.
Victor AI
The full-service tier. Stratos onboards, tunes, and monitors Victor for you. Full AI capabilities unlocked, hands-off for the owner, designed for restaurants ready to spend their evening with guests instead of on the phone.
- · Stratos-managed setup & weekly tuning
- · Full AI capabilities unlocked
- · Best for: owners ready to stop being the bottleneck
FAQ
Common Questions About Victor
Victor can run the reservation book end-to-end, but he can also sit alongside an existing platform if you prefer. For independent restaurants that want lower per-cover fees and more control, running on Victor directly tends to make more sense. We’ll walk you through both setups on a discovery call.
Yes. English and Spanish are included on every tier at no extra cost. Victor auto-detects the caller’s language per conversation, or you can set a default. Additional languages (French, Portuguese, Mandarin, and more) are available for an extra fee — contact us for pricing.
Yes for several common POS systems (Toast, Square, Clover, and others) for ticket-flow visibility. Where direct integration isn’t available, Victor still runs the reservations, phone, and guest-comms layer just fine — he just loses some of the live ticket-time awareness.
Victor escalates anything outside his playbook to your manager on shift — complaints, VIP situations, complex modifications, or just on a guest’s request to speak to a human. The goal is fewer interruptions for the routine stuff and a fast hand-off for the things that genuinely need a manager.
ScanPlate.io is the self-serve product. You sign up, configure it, and run it yourself. Victor is the managed tier: Stratos handles setup, weekly tuning, and ongoing oversight. Same architectural foundation; the difference is how hands-on you want to be with running the system.
Yes — we routinely set Victor up for small restaurant groups with separate menus, hours, and floor plans per location. Each location can be its own configuration, and the owner sees a consolidated view across them.
Pricing is set per restaurant based on call volume, cover count, integrations needed, and the scope of what you want him to handle. Book a discovery call and we’ll quote you specifically. For most independent restaurants, the cost is meaningfully lower than an additional FOH manager — and Victor is awake at 11pm when reservation requests come in.
Run the House Without Living in It.
Book a 30-minute call. We’ll walk through your operation, show you Victor live, and tell you honestly whether he’s a fit for the kind of restaurant you’re running.